Commercial cleaning questions, answered

Submit a quote request or call (614) 432-7081. We schedule a walkthrough of your facility within 48 hours, then deliver a written, line-item proposal with per-visit and monthly pricing within a few business days.

Pricing depends on four things: square footage, service frequency, restroom and fixture counts, and floor types. Most professional offices fall into a predictable monthly range once those factors are measured. We price from a written scope after a walkthrough, so the number is accurate — not an estimate that grows later. See how pricing works.

No. Our agreements renew based on performance, not lock-in clauses. If we're not meeting the documented standard, you should be free to leave.

Typically within one to two weeks of an approved proposal. Keys, alarm codes, insurance certificates, and team training are completed before the first service night — including seamless takeovers from an outgoing vendor.

Yes. Day porters handle daytime restroom checks, spill response, common-area upkeep, and light maintenance while your facility is occupied, on top of your standard nightly program.

Yes. Property managers and multi-site businesses get one point of contact, one consolidated invoice, and consistent standards across every location, with per-site scopes and inspection reporting.

We confirm a holiday schedule with you in advance each year and reschedule any affected visit to the nearest business day, so coverage never quietly lapses.

Yes. Spills, water damage, event turnarounds, and other one-off situations can typically be scheduled within 24 to 48 hours, separate from your recurring program.

Yes. 3Z's Cleaning carries general liability insurance, a janitorial bond, and workers' compensation coverage. We issue a certificate of insurance (COI) naming your entity before service begins — standard practice for every client.

Yes. Every team member completes a background check before being hired, and site-specific training before being assigned to any facility. Crews are uniformed and badged.

Keys and fobs are logged, secured, and limited to your assigned team. Every building has written open/close procedures covering alarms, doors, and lighting. Access records show who was in your facility and when.

Every facility has a primary assigned team plus a trained backup, so a callout doesn't mean a missed night. You're notified of any substitution, and the same standards and checklist apply regardless of who's on site.

Yes. Teams assigned to medical offices complete OSHA bloodborne pathogen (BBP) training and follow documented protocols for handling biohazard waste and regulated medical areas.

Supervisors inspect your facility on a set schedule, scoring each area against a written checklist and documenting results with photos — so the standard stays consistent, not just high on a good week. You receive the reports, and anything below standard is corrected within 24 hours. See the full quality program.

Contact your account manager — a named person with a direct line, not a call center. The issue is logged, corrected within 24 hours, and confirmed back to you. Recurring issues trigger retraining and a scope review.

Yes. Teams arrive with commercial-grade equipment: HEPA-filtration vacuums, auto-scrubbers where appropriate, and color-coded microfiber systems that prevent cross-contamination. We can also manage restocking of paper products, soap, and liners.

Yes. Green-certified product lines and practices are available on request for facilities with sustainability requirements, LEED goals, or chemical sensitivities.

Yes. VCT strip-and-wax, burnishing, carpet extraction, and hard-floor restoration are available as recurring maintenance or one-time projects, quoted separately from daily janitorial service.

Yes. Teams assigned to secure facilities complete whatever background screening, badging, or escort procedures your site requires, and we document compliance before service begins.

We serve Columbus, Ohio and the surrounding Central Ohio communities, including Dublin, Westerville, New Albany, Hilliard, Grove City, Gahanna, Worthington, and Reynoldsburg. Contact us to confirm coverage for your location.

Yes — through our dedicated Residential Division. Homes, apartments, deep cleans, move-in/move-out cleaning, and short-term rental turnovers each get their own trained team, separate from our commercial crews. See residential services.

Yes, as part of standard nightly service — interior trash and recycling is collected, relined, and taken to your building's designated collection point.

No long-term lock-in. Standard agreements ask for 30 days' written notice so we can wind down staffing and supplies in an orderly way, but there are no early-termination penalties.

Monthly invoicing that matches your written scope, with consolidated multi-property invoicing for property managers. No surprise line items — if the scope changes, the change is documented and approved first.